Thursday, July 15, 2010

Salem's budget gaps flow from a leadership gap

Pardon me while I rant, but there's a great example of "business as usual" that explains why City of Salem is cutting the services that people want (pools, libraries, parks) so that the city staff can continue doing things the way they've always been done:

The monthly mailed out water/sewer bill, which even gets sent to those of us who have signed up to have our bill paid with a credit card automatically each month.

This waste of paper -- a full sheet, plus envelope, plus 38 cents postage (this entirely superfluous mailing isn't even sent bulk rate -- it comes at the spendy presorted first class rate) must consume an extraordinary sum each year, merrily indicting Salem's city staff as blithely unconcerned with doing the right thing.

Worse, the folks behind this missive, which drives me bonkers when it arrives at LOVESalem HQ every month like clockwork, refuse to allow the people of Salem to turn this sow's ear into at least an imitation silk purse by letting the neighborhood associations ride along in the envelope for free.

In other words, even as Salem gives the neighborhoods a pittance for a communications budget, it refuses to let neighborhoods supply preprinted inserts for the envelope so that they could reach all the residents in their neighborhood association without having to do a separate mailing.

So what's the score?
Wasted energy and materials 1 vs. Common sense 0
Wasted utility money 1 vs. City credibility over budget concerns 0
Bureaucratic routine 1 vs. Better neighborhood communications 0

That looks like we lose this game every month, 3 to zip. I'm sure LOVESalem readers could come up with plenty of better ways to use money being squandered on sending useless water/sewer billing notices to people who have already said that they don't need or want them. But what's just as important to notice is how even the most ludicrous practice continues, mindlessly wasting dollars month after month after month, all because nobody in the City hierarchy demands better.

We have some really hard challenges coming up in the years to come. If we can't even take advantage of the "gimme's" -- fixing the really easy, stupid things -- then woe betide us down the road.

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